PROGRAM OVERVIEW

Front Office Management is defined as managing the parts of a company such as the sales staff and customer service staff that come into contact with customers.

Duration

4 Months

Eligibility

SSC/Equivalent

Session

Mar/Jun/Sep/Dec

Admission Fee

BDT 6000

Tuition

BDT 2000 X 4 Months

Certificate

Daffodil Foundation will be awarded

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PROGRAM OUTLINE

  • Introduction to the Hospitality Industry
  • Definition of the term “Hotel” and the Classification of the Hotel
  • Definition of job specification and job description. Detail job description of Front Office Personnel
  • Attributes of front Office Personnel
  • Coordination between Front Office with other Departments
  • Lay out and explanation of different sub departments of front Office
  • Different Forms and Formats of Front Office Department
  • Abbreviation of Hotel Terminology
  • Required Telephone Manners of Front Office Personnel
  • Reservation Procedures
  • Overview of Front Office Software
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